Introduction To Commercial Services Console

The commercial services portal is the primary system for Customer Relations Executives (CRE) to manage customer engagements. The key functionalities of the Commercial Services Portal are listed below.

1. The seamless management of new service requests

2. Efficiently managing regularization processes

3. Managing customer information

4. Managing regularization information on identified customers

5. Registering customer complaints

6. Generation of debt dockets for revenue mobilization exercises

Audience

This document is meant for Commercial Relation Executives at ECG District Offices.

Prerequisites

To follow the content of this manual, the reader must have a thorough understanding of ECG's internal business processes. Customer Relations Executives must also have basic computing proficiency to use the system.