Spot & General Billing Console
The reading exceptions page shows a list of reading exceptions that have been recorded in the system for the selected period. Each reading exception record has information concerning the customer as well as details of the exception.
Reading exception details can be viewed by clicking on the view icon. This triggers a pop-up window showing the customer details and the reading exception details.
After thorough analysis of the the details of a reading exception, the user may decide to approve the exception for billing to continue for that customer. To approve an exception, click on the approve button.
This triggers a pop-up window that allows the user to enter a detailed description of why the exception is being approved and any other comments to be kept on file.
Click the approve exception button to save the approval of the reading exception.
The users of this platform may also decide after careful analysis, that some readinf exceptions should be further investigated. In such cases, the investigate button is used to trigger the investigation service order.
Clicking the investigate icon triggers a pop-up window that allows the user to enter a comprehensive description of the particular case as reference for the field investigators.
