How to update a customer's identity

Step 1: Log In

Sign into Management Dashboard with your email and password

Step 2: Service Points

Click on ServicePoints under the Service Points section on the menu pane. Click on ServicePoints under the Service Points section on the menu pane. You can search for a service point via:

• Customer Number

• Account Number

• Service Point Number

• Geo Code

• Meter Number

Step 3:Selection of customer

If you wish to update the identity of a customer, you can either select them from the list or you can search for them and select them from the search results.

Step 4: Update Identity

If you wish to update the identity of a customer, click on Update Customer to see a list of options and select Update identity from the list of options you see.

Step 5: Identity Information

Provide the details to update customer identity information. Provide the following information:

• Customer information

• Representative information

• Representative’s Contact Information

• Identity type information

• Reason for the customer identity update

• Supporting documents to support the reason

Click on save changes

Video Tutorial